NCR and my local supermarket (Superquinn) both seem be living in a fantasy world where self service checkouts are actually quick and easy. No they are not, they are nothing like the advertised hype.
They are painfully slow at reading the barcode you the 'friendly' advisory voice only serves to induce paranoia in case you get accused of stealing.
Plus, if there's a problem you have to wait ages for a staff member to come along and sort it out.
Bah!
Comments
My experience has been that
My experience has been that most "self-service" options are badly constructed by people who may very well understand the mechanics of what they have designed, but utterly fail to make this obvious to end users.
The irony, of course, is then that the establishment using these devices must provide 'specially trained staff to instruct customers in "serving themselves".
http://www.lainiepetersen.com